1) Always plan to arrive 10-15 minutes early. The start time of your appointment is when I want you ON the massage table. If you are late, your massage has started without you and will still end on time. Please help me give you the full session you are paying for by being early.
2) Your NEW CLIENT INTAKE FORM needs to be filled out at least 24 hours in advance of your session. If you've misplaced the original email with your form link in it, you can find it on the bottom of the home page to get it finished and submitted. Otherwise we have to take time out of your session to do this, and I would rather not do that!
3) What to wear: You will undress completely for your session and you will be covered securely the whole time, and I will uncover only the part being worked on. If you leave undies on I ask that you pull them down slightly past your hip bone.
4) Tipping: I do not accept tips. The biggest tip you can give is to refer a friend, write a review or pay it forward with a gift certificate.
5) All clients agree to give at least 24 hours notice for cancellations/rescheduling. (You sign an intake form stating this.)
Make sure the email you received upon booking your session is accurate and that your calendar matches mine.
You will receive a text/email sent 48 hours in advance to confirm your appointment, please let me know immediately if you need to change or cancel.
I have reserved your appointment time JUST for you.
We require at least 24 hours notice for any cancellation/rescheduling. Call me at 513-906-1612 anytime and leave a message. Or email info@masonmassagetherapy.
If a true emergency presents itself that conflicts with your appointment, we ask that you notify us immediately through any medium necessary. You can email us at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from us to confirm cancellation BEFORE your missed appointment time.
A note on Prepaid Sessions: All payments including prepaid packages, sessions, or gift certificates are non-refundable and always expire ONE YEAR from purchase. If you unable to use your unexpired session, they can be used by a friend or family member.
Satisfaction Guaranteed. I will do everything I can to ensure you are HAPPY with your massage session. Call me at 706-818-8872 with questions or to schedule an appointment.
Thanks so much - I look forward to making your life healthier and happier!